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Retail Customer Experience Trends in 2022

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Retail Customer Experience Trends in 2022


Thu, 18 Nov 2021, 06:30 AM
Duration:

01:00 hours

Cost:

Free

Organizer:

Voxco Survey Software

Expert(s):

Anne Sobecki (VP Customer Experience, Voxco) & Alex Boissonneault (CX, EX and Organizational Transformation Expert)

Webinar details:

Retail sales during the coming holiday season will hit a record gain of 11% over last year, according to Wells Fargo. Customer expectations are changing swiftly. CX professionals need to keep pace with the changing customer needs and design customer-centric programs to boost retail customer experience in 2022. Join Anne Sobecki (VP Customer Experience, Voxco) & Alex Boissonneault (CX, EX and Organizational Transformation Expert) in our panel discussion on 18th November at 12 PM ET where they'll discuss the top CX trends in retail to watch out for in 2022. Get insights on : 

A. The evolution of stores from brick and mortar stores to a mix of Physical & digital storefronts 

B. A movement towards building memorable customer experiences 

C. Challenges one can face while gathering insights from instore visitors 

D. How to make insights actionable and how to build long term seamless customer experience journeys? 

We look forward to seeing you! 

Who should attend:

CX professionals, Market Researchers, Business Professionals, Survey Researchers