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Today's consumers expect convenience, immediacy, and personalization — in a marketplace where instant gratification is becoming more important than resolution.
The pandemic has accelerated trends that have been emerging for a couple of years. Research shows that 61% of customers have stopped dealing with a business after a poor service experience and that 59% of customers say they have higher expectations for customer support than a year ago. Additionally, 73% of consumers say a differentiated experience is what inspires their loyalty. This is why voice experiences now, more than ever, have to be highly accurate, efficient, and scalable to serve a diverse base of users.
Join us for an informative 30-minute session to discuss:
• How to best leverage your speech technologies by cloud-enabling them
• The benefits of modular speech components and the role of orchestration
• The importance of containers to support cloud-native applications that scale
• The efficiency of speech technologies across a number of applications