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Mahesh Mahale, Head of Professional Services - India, Infobip
Over the last few years, digital mediums have completely altered and raised the bar for customer expectations. Personalization, immediacy, and convenience are some of the key characteristics that customers expect from brands. Leading brands are responding by using digital mediums that help them directly engage with customers.
To explore the rise of conversational platforms, and their effectiveness in driving exceptional experiences for customers, Express Computer has partnered with industry expert, Infobip, to host a focused knowledge-oriented webinar.
As part of this webinar, we will explore how customer experience management is changing, and how brands can explore the power of conversational experiences. We will also explore how advanced customer experience platforms can allow companies to create next-generation customer experiences quickly and easily. We will also explore how companies of every size can look to offer an omnichannel approach to customer service, using ready-to-create conversational tools (such as chatbots).
Join us for this session to learn how you can:
+ Mahesh Mahale, Head of Professional Services - India, Infobip
+ Aravindan Somasundaram, Head of Enterprise Presales & Consulting, Infobip
+ Shankar Iyer, Head of Customer Success - India Bangladesh Nepal & Srilanka, Infobip