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Blending AI with Human Intelligence to elevate your Customer Experience

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Blending AI with Human Intelligence to elevate your Customer Experience


Tue, 28 Jun 2022, 09:00 AM
Duration:

01:30 hours

Cost:

Free

Organizer:

Express Computer

Expert(s):

Mahesh Mahale, Head of Professional Services - India, Infobip

Webinar details:

Over the last few years, digital mediums have completely altered and raised the bar for customer expectations. Personalization, immediacy, and convenience are some of the key characteristics that customers expect from brands. Leading brands are responding by using digital mediums that help them directly engage with customers.

To explore the rise of conversational platforms, and their effectiveness in driving exceptional experiences for customers, Express Computer has partnered with industry expert, Infobip, to host a focused knowledge-oriented webinar.

As part of this webinar, we will explore how customer experience management is changing, and how brands can explore the power of conversational experiences. We will also explore how advanced customer experience platforms can allow companies to create next-generation customer experiences quickly and easily. We will also explore how companies of every size can look to offer an omnichannel approach to customer service, using ready-to-create conversational tools (such as chatbots).

Join us for this session to learn how you can:

  • Provide customers with round-the-clock support via convenient communication channels and simultaneously process thousands of requests
  • Automate customer interactions, run personalized marketing campaigns and provide higher quality of service 
  • Reduce telephony costs while handling more calls thanks to chats with customers 
  • Solve simple questions quickly with a scripted or AI chatbot, and let operators focus on more complex problems

Speakers:
+ Mahesh Mahale, Head of Professional Services - India, Infobip
+ Aravindan Somasundaram, Head of Enterprise Presales & Consulting, Infobip

Panelist:
+ Shankar Iyer, Head of Customer Success - India Bangladesh Nepal & Srilanka, Infobip